​FAq/Lag

All animals for sale come with a 100% Live Delivery Guarantee (LAG). This means that if you order via overnight delivery, your animal is guaranteed to arrive alive. This is guaranteed, there are no exceptions*. This means that we will also honour your purchase in the following cases: Carrier delays – LAGs are covered Package damage by courier – delays are covered Carrier errors – lost or missing package – LAGs are covered In the unfortunate event that your package is voided (DOA), you can make a claim by: Contact us via email/SMS. This should be completed within a reasonable time (4 hours) with business card in the same photo. Please attach a photo as proof of DOA. If compensation for a LAG is appropriate, the buyer has several options: Refund for the cost of the animal or store credit. The risk of delivery and delays is 100% on us. If there are issues with delivery, we will work with you. *Orders cannot be delivered to gated communities - if you live in a gated community, please be prepared to receive your order at a FedEx center. *We cannot adjust/update delivery by the recipient. This often results in delays or conflicts with the original delivery schedule we provide.Shipping is only refundable if your entire order is DOA. (DOA= Dead on arrival)

We contact all live buyers via text message within 24 hours of purchase to coordinate delivery. We are happy to ship at your convenience, but must also take existing shipping schedules and weather into consideration. We ship Tuesday and Wednesday, and can ship at temperatures 22F-89F. If the weather is bad, we will hold your order until the temperature improves. ( Under 32 is FedEx hub delivery only)

Yes! Just let us know or do local pick up and it will be added to your current order.

Indeed, you are permitted to send your own shipping label; however, please be aware that the live arrival guarantee will be nullified on our part. It will then be the responsibility of the label creator to obtain live arrival guarantee insurance and adhere to the regulations set forth by their label provider.

We ship live animals via FedEx Priority Overnight. If you went to FedEx and requested a similar service, it would often cost you over $100. Because of our sales volume, we've been able to negotiate discounts on our shipping rates and pass the savings on to you. In fact, the most common place you'll incur losses is shipping and material costs. Each shipment also includes a LAG, which is essentially built-in insurance for your order. 

The plans we made with you regarding shipping are still intact.

Sometimes our emails end up in the recipient's junk/spam folder. Please take a look there. If you did not use the correct email address, we will not be able to send a copy to another email address.( I can text or email you the tracking information just not from the website)

Orders are usually received by 7pm EST. Please check again after this time has passed.

We feed our spider with assorted feeders. We feed every 2 weeks. Spiders are often overfed, but 2 times a month is enough. The abdomen should not be wider than the carapace. Always provide clean water.

I love these because they are happy to do whatever they can to encourage new owners. But the answer is the same: Aphonopelma, Avicularia, Brachypelma, and Grammostola are all good starts. Also, consider buying something bigger; those over 2 inches usually still have their adult coloring, are more hardy and tolerant to a variety of conditions, and are better for display.