​FAq/Lag

All animals for sale come with a 100% Live Delivery Guarantee (LAG). This means that if you order via overnight delivery, your animal is guaranteed to arrive alive. This is guaranteed, there are no exceptions*. This means that we will also honour your purchase in the following cases: Carrier delays – LAGs are covered Package damage by courier – delays are covered Carrier errors – lost or missing package – LAGs are covered In the unfortunate event that your package is voided (DOA), you can make a claim by: Contact us via email/SMS. This should be completed within a reasonable time (4 hours) with business card in the same photo. Please attach a photo as proof of DOA. If compensation for a LAG is appropriate, the buyer has several options: Refund for the cost of the animal or store credit. The risk of delivery and delays is 100% on us. If there are issues with delivery, we will work with you. *Orders cannot be delivered to gated communities - if you live in a gated community, please be prepared to receive your order at a FedEx center. *We cannot adjust/update delivery by the recipient. This often results in delays or conflicts with the original delivery schedule we provide.Shipping is only refundable if your entire order is DOA. (DOA= Dead on arrival)